1. Documentation
  2. Troubleshooting
  3. Using the WordPress Debug Log

In case you run into an issue, it might be necessary to get more details about the cause of the problem. Therefore, we make use of WordPress' debug logging.

Step 1: Enable the debug logging

To enable debugging, prevent errors and warnings from being displayed and log errors, you need add the following lines to your wp-config.php file:

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define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

Most WordPress installations already have an entry for WP_DEBUG set to false, so you’ll need to change this value to true.

In order to edit the config file, please connect to your web server via FTP and navigate to the root of your WordPress installation.

The file itself can be edited by using a text editor such as Notepad++ (Windows only) or Sublime Text (Mac, Windows & Linux).

Step 2: Reproduce the error

Now you have to reproduce the issue to get the log entry created.

Therefore, simply do what you did before when the problem occurred: For instance visit your WordPress dashboard/frontend and simply repeat the operation or refresh the page that isn’t working properly.

Step 3: View the debug log file

The actual debug log is saved in a file called debug.log in your site’s wp-content directory.

One way to view and clear your log is to access that file directly via FTP. Alternatively, you can use a plugin like Log Viewer and access the log directly via your admin dashboard.

Step 4: Send the log to our customer support

You might be asked to send the log file to our customer support team. Therefore, simply download and attached it to your next email reply.

Alternatively, create a new Pastebin and send us the link to it.

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